FAQ’s
At MRKTPLCE, we understand that navigating the world of e-liquids can sometimes raise questions. That’s why we’ve compiled a list of frequently asked questions (FAQs) to provide you with the information you need to make informed decisions about your vaping experience. Whether you’re new to vaping or a seasoned enthusiast, we’re here to address your concerns and ensure that you have a satisfying and enjoyable experience with our e-liquids.
1. What are e-liquids?
E-liquids, also known as vape juices, are the fluids used in electronic cigarettes or vaping devices. They typically contain a combination of propylene glycol (PG), vegetable glycerin (VG), flavorings, and nicotine (optional).
2. What flavors of e-liquids do you offer?
At MRKTPLCE, we offer a wide range of e-liquid flavors to suit every taste and preference. From fruity blends and refreshing menthols to decadent desserts and classic tobacco options, we have something for everyone.
3. What nicotine strengths are available?
Our e-liquids come in various nicotine strengths, ranging from nicotine-free options to higher concentrations for vapers who prefer a stronger nicotine hit. We also offer salt e-liquids, which provide a smoother vaping experience at higher nicotine levels.
4. Are your e-liquids safe to use?
Yes, our e-liquids are crafted with safety and quality in mind. We carefully select our ingredients and adhere to strict manufacturing standards to ensure that our products meet the highest quality and safety standards.
5. How do I choose the right e-liquid for me?
Choosing the right e-liquid depends on your personal preferences and vaping habits. Consider factors such as flavor preferences, nicotine strength, and device compatibility when selecting an e-liquid. Our customer support team is also available to provide personalized recommendations and assistance.
6. Do you offer refunds or exchanges on e-liquids?
We strive to ensure that you’re satisfied with your purchase. If you have any issues with your e-liquid order, please contact our customer support team for assistance. We’ll do our best to resolve any concerns and ensure that you’re happy with your purchase.
7. How should I store my e-liquids?
To maintain the quality and flavor of your e-liquids, store them in a cool, dark place away from direct sunlight and heat sources. Keep e-liquids out of reach of children and pets, and always ensure that bottles are securely closed to prevent leakage.
8. Can I mix different e-liquid flavors together?
Yes, many vapers enjoy experimenting with different flavor combinations by mixing e-liquids together. However, keep in mind that not all flavors may complement each other, so it’s best to start with small batches and experiment to find your perfect blend.
9. Where is my package?
Check your tracking information first. If it hasn’t updated or shows “In Transit” or “Delayed,” please allow up to 7 business days for scanning updates. If there are still no updates after this time and you believe you have a lost or missing package, please contact us using the form on this page. We can open or continue a case with the carrier.
10. Can I contact the shipping carrier myself?
No. Please contact us instead. We handle the investigation and claim with the carrier using your shipment and order details. Calling the carrier separately can create delays and duplicate case references.
11. How long does it take to resolve a missing package?
Once you report the issue to us, we review the tracking information and begin the carrier investigation. Typical investigations take 2–3 business days, depending on the carrier and the details of the case.
12. What information do you need from me?
Please provide the following information:
- Order Number
- Full Name as shown on the order
- Shipping ZIP/Postcode or full shipping address
- Tracking Number, if available
- Any delivery notes you received, if applicable
Providing complete information helps us review your shipment and start the investigation more efficiently.
13. What happens after I submit the form?
We review your shipment details and confirm the available tracking information and delivery attempts, if any. If the package is determined to be missing, we will file or continue the carrier claim and update you as the investigation progresses.
14. Will you resend or refund me?
If the carrier investigation confirms that the package is lost or cannot be delivered, we will advise you of the available options, such as reshipment or refund, based on our policy. Each case is handled after the tracking and carrier claim outcome has been confirmed.